Return & Refund Policy
- Goods sold are neither returnable nor refundable unless under the following circumstances :
- Manufacturing defects;
- Items damaged during delivery;or
- Non-conforming items delivered.
- Buyer may not apply for the return of the Item and/or refund due to a change of mind.
- We will do the best on QC before we ship the parcels.
- If the items received, found a defect , incorrect or broken during shipment, please contact us within 3 days upon receiving parcel.
- Please mail or send back the products in original pack,including free gift (if any/applicable) to us within 7 working days after we accept your request for return.
- The returned goods/products will be checked with the receipt together and the goods should be in the good condition.
- If the goods/products has been used or damaged by the customer, refund will be VOID.
- Once we have checked and confirm the returned goods/products, customer will receive their refund within 7-14 working days after the confirmation.
Please return your purchase to the following address:
Tiam Heng Machinery Sdn Bhd
146-B & 146-C ,Jalan Kesidang 1/10,
Taman Kesidang Seksyen 1,75250 Melaka.
Any query please contact our customer service at firstname.lastname@example.org or 018-224 3634 .